Returns Eligibility
Customers may request a return within 7 days of receiving their order.
Returned products must:
Be unused and in original condition
Be free from damage, dirt, installation marks or wear
Be returned in their original packaging
Include all supplied accessories, documentation and labels
Maluti reserves the right to inspect returned products before approving a refund, replacement or exchange.
Incorrect, Damaged or Defective Products
If you receive a product that is damaged, defective or incorrect, please notify us within 48 hours of delivery.
Where a claim is approved, Maluti may, at its discretion:
Replace the product
Exchange the product
Repair the product where applicable
Issue a refund
Photographs and supporting information may be requested to assist with the assessment.
Non-Returnable Products
The following products may not be returned unless defective or supplied incorrectly:
Products that have been fitted, installed or used
Products damaged through misuse, abuse or improper installation
Products altered or modified after delivery
Special-order or custom-order products
Clearance, promotional or discontinued products where stated at the time of purchase
Change of Mind Returns
Returns requested due to a change of mind may be approved at Maluti’s discretion.
Approved returns must comply with the return eligibility requirements set out above.
Original shipping, handling or courier costs incurred by Maluti may be deducted from any refund where applicable.
Refund Process
Approved refunds will be processed using the original payment method where possible.
Refunds may take several business days to reflect depending on the customer’s banking institution or payment provider.
Shipping Costs
Maluti offers free shipping within South Africa. Shipping costs are incorporated into our pricing structure and displayed as Free Shipping during checkout.
Where a return is not the result of a defective, damaged or incorrectly supplied product, return shipping costs may be the responsibility of the customer.
Consumer Rights
Nothing contained in this policy limits any rights afforded to consumers under the Consumer Protection Act, 2008.
Customers retain all statutory rights available under applicable South African consumer protection legislation.
Contact Us
For any return, refund or warranty enquiry, please contact:
Email: admin@malutienduro.co.za